Effective Date: 13/03/2023

At SecureFlow, we strive to provide reliable and high-quality hosting services. This Refund Policy outlines the conditions under which you may request a refund.

1. 30-Day Money-Back Guarantee (New Customers Only)
We offer a 30-day money-back guarantee for first-time purchases of shared hosting, VPS hosting, and reseller hosting. If you’re not satisfied, you may request a full refund within 30 days of the initial purchase.

This guarantee does NOT apply to:

• Domain registrations or transfers

• Dedicated servers

• Licenses (cPanel, DirectAdmin, etc.)

• Add-ons or custom services

• Renewal payments

2. No Refunds After 30 Days
Beyond the initial 30-day window, all payments are non-refundable, including renewals, upgrades, and one-time setup fees.

3. Ineligible Refund Scenarios
Refunds will not be granted if:

• Your service was suspended or terminated for violating our Terms of Service or Acceptable Use Policy

• You request a refund due to abuse reports, DMCA takedowns, or legal complaints

• The issue falls outside SecureFlow’s responsibility (e.g., third-party app/plugin errors)

• You purchased a service using cryptocurrency (non-refundable due to volatility and irreversible nature of crypto payments)

4. Billing Errors
If you believe there’s been a billing error, please contact us within 7 days of the charge. We will investigate and resolve it promptly.

5. How to Request a Refund
Send an email to contact@secureflow.host with your:

• Full name

• Service ordered

• Invoice ID

• Reason for cancellation

Approved refunds are processed within 7 business days to the original payment method.

6. Chargebacks and Disputes
Initiating a chargeback without contacting us first will result in immediate suspension of your account. We reserve the right to dispute chargebacks and report fraudulent activity.

Contact Information
SecureFlow Legal Department
1942 Broadway Street, Suite 314c, Boulder, Colorado
contact@secureflow.host